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Product Details
Making a Purchase
Shipping & Handling
Delivery Schedule
Back Orders
Tax Charges Credit Card
Security Product Warranty
Privacy Policy
Returns Policy
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Product Details
We
reserve the right to amend, without notice: prices, description and / or
details of all products and offers displayed in our online shop. All prices
and offers shown on this site are subject to stock availability. E & OE.
Every effort is made to ensure accurate information and descriptions.
However, we will not be held responsible for errors or omissions displayed
on this website. All colours of products shown on this website are intended
for use as a guide and are not guaranteed to be accurate, as we have no
control as to how they will display on your computer.
Making
A Purchase
Once you’ve selected the item you wish to purchase just click on the 'add to
basket' button. When you've selected everything you need click on 'checkout'
and follow the links which take you through the checkout and our secure
online payment process.
Most major credit and debit cards are accepted. |
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Shipping And Handling
Postage /
carriage options are shown during the order process depending on sizes,
weights and delivery location. If no cost is shown then this must be
calculated by Solent Sewing Machines and will not be charged at the
checkout. A separate payment must be made for this. |
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Delivery Schedule
Providing the items ordered are in stock, we will normally dispatch within
two working days. However, occasionally items are out of stock so you should
allow up to 28 days from order. If you have any questions, please contact
our office to check stock availability. Please bear in mind that our offices do not operate at
weekends or on bank holidays. Our offices are also closed for 1 week at the
beginning of August and between Christmas and New Year. |
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Back Orders.
If
your item is not in stock, we will back order for you. You may choose to
cancel your order if you would rather not wait. |
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Tax Charges
Prices shown in our online shop include VAT at the appropriate rate.
EU companies with a
valid EU VAT / TVA / IVA / MwsT number should insert their EU VAT number
where indicated if they wish to purchase without paying the UK VAT. All EU
VAT numbers are checked and verified before shipping. |
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Credit Card Security
We use the
most up-to-date and secure system available. Our secure payment gateway
means that credit / debit card details cannot be viewed over the web. This
system communicates between RBS (Royal Bank of Scotland) and the customer's bank or card
provider, and because none of the card details are stored or downloaded,
this information cannot be accessed and later used for fraud.
If shipping is charged
separately, a request will be sent via email using the same payment system.
We DO NOT hold card
details after use. |
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Product warranty
Our
sewing machines, overlockers, blind hemmers, eyelet machines, air
compressors, hot knives and foam cutters come with a one year parts and
labour warranty. Sailrite machines have a 2 year parts warranty. Full
details are included with each product. Parts & accessories do not carry the
one year warranty. If you need help contact us on +44 (0)23 9232 5975. |
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Privacy Policy
Solent Sewing Machines Ltd. will not pass on any customer details to 3rd
parties. Solent Sewing Machines Ltd. will use customer details only in
connection with purchases and payments. The Solent Newsletter is available
on a free subscription basis and removal from the list is available by
sending an email to
sales@solentsew.co.uk with the subject UNSUBSCRIBE from newsletter or by
using the UNSUBSCRIBE link in any newsletter. |
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Returns Policy
If
for any reason you are not satisfied with a product purchased via our Online
Shop, you may return it for a refund. This is in addition to your statutory
rights as a consumer in the United Kingdom. The following terms and
conditions will apply:
The Customer must inform us of any intention to return the item / items
within 7 days of receipt of the goods either by phone or email. Where an
item has arrived damaged in transit, the customer must inform us about this
within 24 hours from receipt of the goods. Solent will advise the customer
with regards to the method of return of the goods and the cost will be borne
by Solent. Solent will pay the return carriage cost if the item was found to
be faulty, transit damaged or if the item was sent by us in error.
With the exception of items that were delivered and found to be damaged or
faulty.
The customer will pay the return carriage cost if the item was ordered in
error, or if the customer simply does not want the goods. Under such
circumstances, where valuable items are being returned it is advisable that
customers should select insured shipping, as Solent will not be held
responsible for any loss or damage to goods returned for refund. Refunds
will only be issued upon safe receipt of the goods being returned.
With the exception of items that were delivered and found to be damaged or
faulty:
Goods being returned for a refund must be unused. They must also be returned
in their original packaging and in new condition. CDs / DVDs must be
unopened and any security seals and / or shrink-wrap must be intact.
Where payment has been made by credit / debit card, monies refunded can only
be applied to the card which the customer used to make the original
purchase.
For security purposes, we may need to contact the customer to verify
details. Under normal circumstances refunds will be credited to customers
within 2 business days of returned items being safely received back at
Solent
Solent will adjust the amount refunded to cover any items found to be
missing from orders that have been returned. It is up to the customer to
check that all goods being returned are complete before being parcelled up
and returned. Please ensure that you carefully pack any items being returned
to us. As the sender, the customer is responsible for the return carriage
and we will not cover the cost of goods that get damaged in transit on their
way back to us.
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